Orders and remedies
Returns and refunds.
A refund policy should be understandable before payment, not discovered after a problem.
Last updated 20 July 2026
Prelaunch status: checkout remains disabled until the preorder cancellation window, change-of-mind position and damaged or lost-copy remedy are approved operationally. No live order is being accepted under incomplete terms.
How the system will behave
- A refund is processed against the original Stripe payment method.
- A verified monetary refund removes that order’s complete bundle from the 10,000-glovebox mission count.
- A success-page visit cannot create, cancel or refund an order. Stripe’s verified server event is the source of truth.
- Support will use the order reference to locate the purchase without asking for card details.
The rules that must be approved
Before fulfilment
The final date and method for cancelling a preorder before dispatch begins.
After fulfilment
The remedy and evidence needed for a lost, incorrect or materially damaged copy.
Change of mind
Whether unopened copies may be returned, within what period and at whose delivery cost.
Refund timing
The operating response time and the reminder that banks may take additional time to display a refund.